Service Provider Integration Solutions
Accelerate customer time to value, improve organizational effectiveness,
and ensure visibility across the entire service supply chain with
Perspectium integration solutions for managed service providers.
On-board customers quickly, establish real-time process and data integration, and significantly reduce MTTR rates for your customers, with Perspectium app-to-customer synchronization solutions.
Extract data from business applications into databases for reporting, online catalog coordination, or for big data projects: all in real-time, with complete certainty and without impacting the performance of the production systems.
Simultaneously manage customer deployments, and simplify the distribution of app changes or service catalog updates, with Perspectium customer management solutions.
Capture all your customer data into one place, and deliver analytics on service activity, performance trends, and SLA breaches or risks, with Perspectium solutions for centralized performance analytics.
Integration is not optional.
There are different ways to move data between systems but they are NOT all the same.
The swivel chair approach is used by many service providers. Someone reads data from an internal system, and re-enters it in the service provider’s tool. It may be transactional (like incident to request) or batch (import CMDB from customer) … but either way, its inefficient, error-prone, and a risk to meeting response and resolution SLAs.
Large service providers with significant development resources often turn to the do-it-yourself approach. Writing your own integrations (or having a consultant do it) might sound like a cheaper way of connecting to your suppliers, but anyone who has done it will tell you otherwise. Creating and maintaining custom integrations is both inefficient and expensive. And what happens when the person that created the integration is no longer available?
Integration toolkits came into being in the mid-2000s as an attempt to solve this problem. And while they might get you part of the way there, you still have to learn a proprietary language to create an integration, and YOU are still responsible for the data getting from point A to point B. These toolkits are often nothing more than an ETL bus, and a collection of adaptors. It’s the IKEA of integration – you still build it yourself, just from larger pieces.
... and then there’s Perspectium. Perspectium delivers integrated solutions. That means that we take responsibility for getting data from your customer to you and back again. Nothing to write, assemble or maintain – we deliver a solution that is complete from end to end. All delivered as a subscription service with 24/7 support, in monitored and automated datacenters, with onboarding and customizations included
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Find out why Managed Service Providers that choose Perspectium are
taking the lead in their markets.