Getting Real Insight into ITSM
Understanding what is going on in your ServiceNow environment is key to managing your service management process properly – but inbuilt reporting capabilities often leave a lot to be desired, and reporting using external tools can have a significant performance impact. In this webinar, you’ll hear about a new “one button” approach to getting extensive insight into ITSM with all the power of Tableau, and none of the performance degradation that often plagues reporting.
David Loo – the CEO of Perspectium and founding developer of ServiceNow – will introduce a new approach to extracting business value from ITSM. You’ll see how you can merge ITSM data with data from other applications, get visibility into KPIs that you can’t access with inbuilt reporting tools, and share interactive reports with others – without them having to learn ServiceNow reporting.