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Connect with your Service Providers

As your IT organization morphs into a service-broker, you need to stay connected to the external service providers that have now become an integral part of the IT service you provide to your business.

Whether you’re submitting a service request that needs a quick response, or you need to update your provider’s understanding of your CMDB, the speed of business dictates that this communication happen in near real-time. The data exchange also needs to be secure, highly available and bi-directional. Are you reliably connected to your service providers today?

Why Connect to your Service Providers?

Integration with multiple providers

 

Integration with Multiple Providers

 

Integration with Multiple Providers


Managing your multi-supplier ecosystem just became a whole lot easier.
Perspectium allows you to e-bond to all of your service providers in real time to facilitate true service integration without the hassle of building and managing the integration yourself, or trying to do it manually.

Batch Data Updates for Onboarding

Batch Data Updates for Onboarding

 

Batch Data Update for Onboarding


When your supplier updates their service catalog, or when you update your CMDB, you can now get each other up to date quickly and automatically.

Schedule a batch data transfer in Perspectium, and securely get all the right data to the right place.

Connecting your business services to the external providers that deliver components of those services is the only way to guarantee business continuity.

Both SIAM (Service Integration and Management) and MSI (Multi-Sourcing Integration) are management methodologies with the objective of embedding external service providers in business process, and both rely on integration technology to pass data between you and your vendors.

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What is SIAM?

Service Integration and Management (SIAM) is an approach to managing multiple suppliers of services  and integrating them to provide a single business-facing IT organisation. It aims at seamlessly integrating interdependent services from various internal and external service providers into end-to-end services in order to meet business requirements

Source: Wikipedia

What are your integrations costing you today?

You are spending a lot more on service provider integrations than you think. Our TCO calculator will figure out how much your integrations are costing you today - and tell you how much they could cost you with Perspectium.

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Connecting to Your Suppliers with Perspectium

Perspectium delivers bi-directional integration between you and your service providers by e-bonding with your suppliers, and exchanging data whenever a business rule calls for it. For example, whenever a new incident is created with a category of “network”, you could configure Perspectium to create a record (in real time) in your network service provider’s system – along with any relevant related information and attachments. As that ticket is updated by the service provider, those changes are reflected in your own system – ensuring you always have the latest information, and eliminating the need to “chase” your suppliers for updates.

Perspectium does this with a monitored, real-time data replication and synchronization cloud service that propagates data – without loss – between you and your suppliers. We provide the highest data transfer rate, with the least performance impact to the applications. Unlike a typical point-to-point integration, the Perspectium solution is built on a highly scalable enterprise message-bus architecture and provides a flexible publish and subscribe framework that is integrated into your existing ServiceNow/Salesforce administrative user interfaces.

Use ServiceNow or Salesforce to manage

Familiar, easy-to-use interface with no new language or technology to learn

Native understanding of application data schemas

Including attachments, journal fields, hierarchical tables, and reference fields

Not just data moves - process-level integration

Integration can become an integral part of your application workflow

High throughput of complex objects

Many customers routinely replicate more than 10 million records per day

Low impact on application resources

Move data without worrying about performance implications

Get your data where you need it

High availability - even if temporary power and network outages get in the way