Customer Support Manager
Perspectium is seeking a Customer Support Manager to help continue our growth as a company. This is a multi-faceted role requiring different skills and experiences.
The successful candidate would be based in San Diego.
Working at Perspectium
Perspectium is solving enterprise integration challenges for some of the most data-reliant businesses in the world … and we’re growing fast. To fuel that growth, we are looking for the best and brightest in the world to join our company. Whether you’re a dazzling developer, a spectacular salesperson, a marvelous marketeer, or a calculative consultant, we would love to have you join our ranks. The pace is fast, the work is stimulating, the customers are enthusiastic, and innovation is expected. Founded in San Diego, Perspectium also has offices in London, New York and Dallas.
- Manage our Customer Support team which provides 24/7 support schedule for our customers globally
- Build, retain and develop a highly effective, motivated team
- Ensure customer issues are resolved in an efficient manner
- Directly communicate with customers when required
- Primary point of contact for Customer Support escalations
- Continuously develop and improve our standard procedures for delivering customer support
- Build a data driven culture of Customer Support
- Partner with R&D, Customer Success and Sales to provide a positive overall experience to our customers.
- Communicate with Perspectium senior management about urgent and strategic customer issues and plans
Who You Are (Soft Skills, Attributes)
- Self-starter and entrepreneurial mindset
- 2+ years of Customer Support management
- Thrives in a fast-paced start-up team-focused culture and adapts to a changing environment
- Data-driven, strategic mindset
- Logical and creative problem-solving
- Excellent interpersonal and relationship management skills
- Planning, organization, and facilitation skills
- Ability to manage and influence others (both within and outside your own direct work-group)
- Ability to summarize complex issues simply and effectively
Please Note the Following:
- Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
- This description reflects management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.
- This job description is subject to change at any time.