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Associate Support Engineer

 

 

Are you a night owl? Do you prefer working weekends? We have the position for you! We are looking for associate customer support engineers that have availability 5:00 pm - 12:00 am M-F as well as availability on weekends in order for our team to provide 24-7 customer service.

This is a great opportunity for a college senior, post-grad student, or individual looking for additional part-time work. We will consider both part time and full time applicants. 

 

Position: Associate Support Engineer

Reports to: Director of Support and Operations

Responsibilities:

  • Front line customer support for our customers.  Including direct interaction and real-time problem solving.
  • Follow runbook procedures for resolving common customer issues and requests in a timely manner.
  • Elevate complex issues to Level 2 support team per policy. Maintaining continuity during the handover process.
  • Monitor smooth operations of our production environments to achieve availability and reliability goals of Perspectium’s 24x7x365 service.
  • Proactively review system health and identify potential issues before they occur
  • Front line response for software, infrastructure and network issues
  • Real time issue triage and diagnosis to determine corrective actions
  • Communicate with customers during operational events and incidents to provide clear, concise status and properly set expectations regarding service restoration
  • Performs other duties as required

 

Background/Skills:

  • Bachelor’s degree in computer science/Engineering or related field
  • Basic understanding of computing technologies, operating systems, networking,
  • storage
  • Ability to become proficient in DevOps and Customer Support fundamentals
  • Excellent communication skills (written and verbal)
  • Basic proficiency in a programming language(s), preferably Java
  • Basic proficiency in a scripting language(s), preferably JavaScript
  • Basic proficiency in Linux/Unix operating systems administration
  • Basic proficiency in Relational Database systems, preferably MySQL.
  • Understanding of Computer Science fundamentals (i.e. design patterns, data
  • structures, etc.)
  • Open to being challenged and willing to continuously learn and improve

 

Please note the following:

  • This is not a comprehensive job description and responsibilities can be assigned changed at any time
  • A post-offer, pre-employment background check and drug test (federally compliant) will be required for this position

Please Note the Following:

  • Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
  • This description reflects management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.
  • This job description is subject to change at any time.