Perspectium Newsletter – The Message Bus (May 2019)

KPN, a Dutch landline and mobile telecommunications company, has experienced rapid customer growth, causing enormous usage of ServiceNow as a support platform. High volumes of data, complexity of architecture, and cost to support forced KPN to review how data is shared across the business. KPN signed on with Perspectium to integrate the ITSM tool with numerous endpoints, including Splunk, Oracle, SAP BusinessObjects, and KPN’s master data management (MDM) solutions. Using new integrations, KPN can transfer massive amounts of data between ServiceNow and other platforms, simplify the architecture complexity through a common data model, and reduce their total cost of ownership.

Management at AbbVie, a research-driven biopharmaceutical company, needed to provide insight on incident management and SLA targets to business units. The existing scheduled XML bulk-data imports were not allowing AbbVie the visibility conveyed through real-time reporting. As they looked for a solution, AbbVie placed a priority on the performance, volume, and accuracy of data transferred between ServiceNow and Oracle. Using Perspectium, AbbVie solved the reporting challenge, giving them the ability to get more accurate data into Oracle and more accurate business intelligence for their users.

For their ITSM reporting needs, Mentor Graphics, an electronic design automation (EDA) corporation, encountered errors and server stress when reporting in their ITSM tool. Mentor chose Perspectium for transferring data from that ITSM tool to a SQL database. This popular and reliable Perspectium use case gives Mentor enhanced reporting ability. Also, the message-queuing integration lets Mentor avoid performance impacts on the ITSM tool, which must remain available and responsive for company-wide activity.

A major mobile communications company had so many sources data-collection and data-sharing sources that it weakened their ability to effectively populate and maintain a single enterprise CMDB and share that data with their ITSM platform. Previous attempts at solving the problem through integrations internally were unsuccessful. Using Perspectium, the customer will sync vast amounts of ITSM data to a centrally managed CMDB.

White Paper: Connection Health: Why Integrations Fail or Thrive

Why do integrations fail or thrive? How can you plan for the health of your integrations? Consider both the negative and positive sides of integration health—why integration health sometimes fails and, instead, how integrations can thrive.

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Case Study: How Better Reporting Helped Reduce Resolution Duration by 76%

We put our own solution to the test and reduced resolution duration by 76%. Our customer services team needed better visibility into incidents and SLA. Using our own solution, we integrated our ITSM tool to a database for reporting.

Video: The Most Common Threats to Your Integrations

When you consider why prior integrations fail, you can plan better for what a successful integration solution will look like. Watch this short video to learn the five most common threats to integrations.

Video: Fluorine Release Webinar

The Fluorine release demonstrates our commitment to continually enhancing your Perspectium products. This release includes new application support, new service provider support, DataSync agent enhancements and other improvements.

Video: VeriSM Webinar

The VeriSM webinar discusses their partnership with Perspectium along with key VeriSM principles such as the management mesh, service culture in a digital environment and the impact of technology on service management.

Video: Integrating Systems for Better Data Quality

With a federated system of record, your business can maintain visibility and data quality for multi-departmental service management.

Blog Articles and Videos

Be sure to follow our blog, which features fresh ideas and best practices to enhance your integration solution.

SITS 2019 – The Service Desk & IT Support Show
May 1-2, 2019
ExCel – London, UK
Join us in London to learn how we help IT professionals at companies such as National Grid, CERN, Cisco, ServiceNow, and Accenture deliver integrated service management solutions, so that they can execute service management processes across multiple technologies and customers. Make service management the centre of your business, without the burden or cost of custom API development between critical business applications.

Knowledge 2019
May 5-9, 2019
Venetian/Sands Convention Center, Las Vegas, NV
Once again, Perspectium is proud to be a gold sponsor of the largest service management event in the world! Come visit us in the Knowledge 2019 ExpoNow hall, to learn why Perspectium is the leading integration solution not only for ServiceNow, but for all service management solutions.

BMC Exchange Chicago
June 6, 2019
Morgan MFG – 401 North Morgan, Chicago, IL
Join Perspectium at the BMC Exchange event in Chicago, to learn how integration can increase the value of your service management platform, and how “as a service” lets you do this without creating burden or cost for your IT team.