Blog

Top 5 Reasons That Integrations Fail

Date: December 18, 2018 Author: David Loo

For a well-planned integration project, a business decides on project goals in advance. Articulating these goals is essential because so many integrations fail. Taking time to analyze why previous integrations fail helps a company plan better for what a healthy integration solution looks like, what it will take for the next integration to thrive, and…

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Connecting Systems of Record to Enhance Customer Experience

Date: December 10, 2018 Author: Alfredo Deambrosi

If you’ve taken a vacation to Disney World, you’ve likely enjoyed the simplicity, convenience, and personalization that comes with wearing the MagicBand on your wrist. There was no need to check in to your resort. At your reserved room, you swiped the wristband that had been mailed to you, and you were in. You kept…

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Executives Fret Over Data Quality and Availability

Date: December 3, 2018 Author: Alfredo Deambrosi

As more systems move to the cloud, companies save money. But they also encounter new challenges. Can the cloud system connect with on-premises systems? Does consistently accurate data make a 360-degree view of customers and the company possible? And what about data security? In the fall of 2018, the federal government updated its cloud computing…

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Accelerating Customer Onboarding Through Integrations

Date: November 26, 2018 Author: Joe Antonecchia and Andres Deambrosi

“That’s always sort of a litmus test—how quickly can we get customers on board?” Setting up new customers every week at Accenture, enterprise architect Jeff Lowenthal identified this key concern of service providers. MSPs know that a drawn-out, cumbersome implementation is costly, bringing unwelcome consequences: Tying up staffing resources Reducing customer satisfaction Delaying go-live, and…

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Infographic: Perspectium for MSPs

Date: November 21, 2018 Author: Alfredo Deambrosi
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Service Intelligence – Amazon Web Services and Perspectium

Date: November 20, 2018 Author: Craig McDonogh

In May, the Amazon Web Services team fought through the crowd to visit us at our booth at ServiceNow’s Knowledge18 event and talked to us about how powerful it would be to combine Perspectium technology with what they have to offer as the market-leading cloud computing platform provider. That got us thinking … and after…

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5 MORE Ways That Service Providers Deliver Customer Value Through Integrations

Date: November 8, 2018 Author: Alfredo Deambrosi

Last week, we shared 5 ways that service providers can deliver customer value through integrations. That post included stories of service providers who are delivering that kind of value: building trust through transparency, ensuring customer control over data, reducing incident resolution time, keeping costs low through reduced maintenance, and accelerating time to value (TTV). Here…

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5 Ways That Service Providers Deliver Customer Value Through Integrations

Date: October 31, 2018 Author: Alfredo Deambrosi

It is not always an easy decision for a business to hand over the delivery of their services to a service provider. They have concerns that the service provider must address: “Will my data be safe?” “Can I know that my provider is serving my customers well?” “Which service provider will help my business grow…

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Smart Cities Need Even Smarter Integrations

Date: September 28, 2018 Author: Alex Wetherbe

Did you know that CERN’s laboratories contain some of the hottest and coldest temperatures in the universe? They’re credited for building the world’s largest machine (the LHC), proving the existence of antimatter, and inventing the world wide web. CERN even appears in Dan Brown’s novel “Angels and Demons” in which the Illuminati steal the aforementioned…

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Video: 5 Tools to Integrate with Your Service Desk

Date: September 12, 2018 Author: Alfredo Deambrosi

Having the right service desk tool can work wonders for your business. But your service management workflow is most effective when it extends beyond your primary service-management tool. Here are five tools to consider integrating with your service desk. See also the white paper on the same topic.

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