Perspectium Glossary

A

AI for IT Support involves using artificial intelligence to assist in resolving technical issues and providing support to users. This can include AI-driven chatbots that answer common questions, automate routine tasks, and provide quick solutions to basic problems.

An AI Help Desk is a customer support system that uses artificial intelligence to assist users in resolving their queries or issues. It typically involves AI-driven chatbots and automation to handle common questions and provide quick responses.

An AI Service Desk is an automated support system that uses artificial intelligence to assist users in resolving their queries or issues. It typically involves AI-driven virtual assistants and automation to manage service requests, incidents, and frequently asked questions efficiently.

API integration is the process of connecting different software systems or applications through their respective APIs to enable them to communicate and share data. This allows for the automation of tasks and the seamless flow of information between systems.

Artificial Intelligence (AI) refers to the simulation of human intelligence in machines that are programmed to think and learn like humans. These intelligent systems can perform tasks such as recognizing speech, making decisions, solving problems, and understanding natural language.

B

A backup is a copy of data made to protect against data loss. It ensures that data can be restored in case of accidental deletion, hardware failure, or other issues.

D

A data lake is a centralized repository that allows you to store all your structured and unstructured data at any scale.

A data warehouse is a large, centralized repository of integrated data from multiple sources, used for reporting and data analysis.

DataSync is a tool for replicating and integrating ServiceNow data with external systems, ensuring data consistency and availability.

ServiceNow Disaster Recovery involves strategies and tools to restore ServiceNow operations quickly after a disruptive event, ensuring business continuity.

I

Instance data replication in ServiceNow involves copying data updates from one instance to another, ensuring data consistency and availability across multiple instances.

P

Point-to-point data replication is the process of copying data from one specific source to a single destination. This method involves a direct connection between two systems, ensuring that data is synchronized between them. It is commonly used to maintain up-to-date copies of data for backup, disaster recovery, or data sharing purposes.

Point-to-point integration is the process of connecting two separate software applications or systems directly to exchange data and communicate without intermediaries. It typically involves a one-to-one connection between two endpoints.

Publish and subscribe data replication is a method where data changes are published to a central system, and subscribers receive updates based on their interests. This model allows for efficient and scalable data distribution without direct interaction between publishers and subscribers. It is commonly used in distributed systems to ensure that all interested parties receive timely updates.

Publish and subscribe integration is a messaging pattern that allows different parts of a system to communicate without directly interacting with each other. In this pattern, publishers send messages to a topic, and subscribers receive messages from the topics they are interested in. This decoupling enables more efficient and scalable communication in distributed systems.

R

ServiceNow Restore is the process of recovering data and configurations in ServiceNow after data loss or corruption.

RPO is the maximum amount of data loss that an organization can tolerate in the event of a disaster or disruption. It defines the point in time to which data must be recovered to ensure business continuity.

RTO is the maximum amount of time allowed for an organization to recover its IT systems and operations after a disaster or disruption. It defines how quickly services must be restored to avoid unacceptable consequences.

S

ServiceBond is a ServiceNow integration solution that connects ServiceNow instances with other applications for seamless data synchronization and workflow automation.

ServiceNow API integration involves connecting ServiceNow with other applications or systems using APIs to automate workflows and synchronize data.

ServiceNow data integration is the process of consolidating data from multiple sources into a ServiceNow instance to gain a centralized view of project-relevant insights.

ServiceNow Data Replication is the process of creating copies of ServiceNow data and storing them in different locations simultaneously.

ServiceNow eBonding is a method to automatically exchange data between ServiceNow instances, often used for modules like Incident, Change, and Problem.

A ServiceNow instance is a unique environment within the ServiceNow platform where an organization manages its IT services and workflows.

ServiceNow Instance Data Replication (IDR) copies data updates from one ServiceNow instance to another, ensuring data consistency across multiple instances.

ServiceNow integration connects ServiceNow with other systems to automate workflows and synchronize data across platforms.

The ServiceNow Integration Hub is a platform feature that simplifies connecting and automating workflows between ServiceNow and other applications.

ServiceNow Performance Analytics provides insights into IT service performance through data analysis and visualization.

ServiceNow reporting involves generating and analyzing reports to gain insights into IT service performance and operations.

The ServiceNow REST API is a type of API that allows different software systems to communicate with the ServiceNow platform. It follows the principles of REST (Representational State Transfer) architecture, which is a set of guidelines for building web services that are easy to use and maintain. The ServiceNow REST API enables users to perform various operations such as retrieving, creating, updating, and deleting records within the ServiceNow platform using standard HTTP methods like GET, POST, PUT, and DELETE.

A ServiceNow workflow automates and streamlines business processes within the ServiceNow platform.

ServiceNow Native Integrations are built-in tools and features that allow ServiceNow to connect and exchange data with other applications and systems.